FAQ

❥ WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

❥ HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory. Once shipped, we see delivery happen within the following time-frame:


USA - Within 2-5 business days
Canada - Within 4-7 business days
Western Europe - Within 5-7 business days


These timeframes are typical, and sometimes local carrier issues may mean your item arrives slightly later than this.

❥ I DIDN'T RECEIVE MY ORDER
Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

❥ CAN I CANCEL OR CHANGE MY ORDER?
We try to start the production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun. Please contact our support team to check if changes or cancellations are possible, and give the reason you wish to cancel.

❥ MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

❥ CAN I RETURN MY PURCHASE?
We hope you'll love the item you purchased. If there are any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked.

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